REFUND POLICY

Return Policy

We do not accept returns for International Orders

Cancellation Policy

An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded. If we are fulfilling partial order, Customers will get a mail regarding partial shipment of their order. In case we get no affirmation or refutation from their end till 72 hours, we will ship the order.

No cancellation will be accepted once the order is shipped.

You can cancel an order in an easy step:

call us on our support Number XXXXXXXXXX

email us on care@zaitoonlifestyle.com

 

Please note that the complete order needs to be canceled. We do not accept Partial order cancellation requests.

Refund policy

Our delivery time is 4-5 working days by trusted logistics partner (Bluedart)and it depends on the availability of product ordered.

What are the delivery charges for India?

Delivery charges for all domestic orders are INR100 on orders which are less than INR  3000.

However, delivery is free on all orders which are over INR 3000.

What are the delivery for International orders?

International shipping charges vary according to the weight and location of the order.

How will I receive my order?

You will get your order through our courier partner in India and internationally through

DHL/UPS.

 

PAYMENT METHOD

How should I make the payment?

You can pay us through:

Direct Bank Transfer and Credit Card Payment

COD (Cash on Delivery)-Only available within India

Google Pay, Paytm, FonePay

 

Do I have to pay additional tax on my order?

No, you don’t have to pay tax on your order as all product prices are inclusive of taxes.

Do I have to pay additional duty on my international orders?

Only in certain cases where international orders are held by the local customs office, clearance

charges are to be borne by the customer.

Is it safe to use credit card online ZaitoonLifestyle?

At Zaitoon, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop

Can I cancel my order?

Yes, you can cancel your order within 24 hours through email, WhatsApp or by calling

us on our customer care number: +91 9871610174

 

BILLING INFORMATION

You will have to enter you name, address, contact number and email address on the checkout

page.

At the bottom you will see two options:

‘Ship to this address’ or‘Ship to different address’

If you select ‘Ship to a different address’ you’ll be taken to a new screen where you will have to

enter the complete address for where you want your product to be shipped.

Once you’ve completed entering this information, click on the continue button.

 

The final step in completing your online order is ‘Place Order’. Once you click on this button,

you will get an Order Number and an email from Zaitoon Lifestyle. This information must be kept

safe with you until you receive your order since it can be used for tracking your order.

 

CHANGES IN ORDER

Can I add item to an existing order?

Yes, you can add items in your order only if the order has not been processed.

Can I suggest changes to an order?

Yes, you can make changes to an order within 24 hours through email. Changes will only be

entertained if the order has not been processed.

 

OTHERS

 

How can I find a specific product on the website?

We have a unique product code for all the products. To search a specific product, you can enter

If customer cancel the online order before the product has been shipped, the entire order amount will be refunded. In case customer returns due to partial shipment case mentioned in the Cancellation policy, shipping charges will be deducted and rest amount will be refunded.

 

Exchange and Return policy

 

  1. Zaitoon Lifestyle will not entertain any claims or exchange requests if the customer has already got the product stitched.
  2. Zaitoon Lifestyle will not accept exchange for any item that has been washed, dried, damaged or stained in any way. This includes items that have been damaged or shrunk in a dryer. Zaitoon Lifestyle is not responsible for bleeding, damage of print or fading of colors due to washing.
  3. Shipping costs (both ways) to send any non-damaged items will be paid by the customer. Zaitoon Lifestyle will bear the shipping costs on defective/wrong merchandise only.
  4. Items offered in our Sale and Discount sections will NOT be entertained for exchange or return.
  5. Product add-ons (matching trousers/dupatta) are not eligible for exchange
  6. There is no monetary refund offered on all purchased items. Customers can either get the product exchanged within 14 days or store credit can be issued to the customer for future purchases.
  7. Zaitoon Lifestyle reserves the right to update the Exchange and return policy without any prior notice.